Shipping + Pick Up

How much is shipping?

We offer flat $10 (CAD) tracked shipping across Canada; for U.S. orders, tracked shipping is $8 (USD).

Some smaller items (ex: cup cozies, coasters, etc.) can be sent untracked lettermail in Canada. This option is not available for U.S. orders.

We also offer free shipping on orders of $150 (CAD) within Canada and the Continental United States. 

How long does shipping take?

We aim to ship all items within 1 week, if not sooner. We are based in Ontario, Canada.

Shipping within Canada generally takes 3-7 business days.

Shipping to the United States generally takes 1 week.

Where do you ship?

Currently, we ship to Canada, the United States and Australia.

Shipping Policies:

Please note we have no control over packages once they are with the carrier.

We are not responsible for incorrect shipping information provided by customers or if your package arrives and you do not collect it (if applicable) within the allotted time frame. You will be charged full freight to reship the order once it has been returned to us.

Lost Packages:

Please note the following timelines for declaring a package lost. During the month of December these timelines are automatically extended by 2 weeks.

Canada - Tracked: 4 weeks; Untracked (lettermail): 6 weeks

United States - Tracked: 6 weeks; Untracked (lettermail): 8 weeks

Local Pick Up

We offer free contactless local pickup in Hamilton. Please select this option at checkout.

Once your order is ready, you will receive an email confirmation with details about pickup. We do not schedule appointments - once your order is ready, you just let us know what day works for you to pick up. Your order will then be available that day from 8 am on, so you can swing by whenever works best for you.

Returns

Due to the nature of our products, we do not accept returns. However, if you have any issues or concerns regarding your order, please contact us immediately (info@roughbarkknits.com) and we will work together to find a resolution.

Something we've missed?

We're always happy to answer your questions! Please reach out at info@roughbarkknits.com

*Please make sure to check your junk mail when awaiting responses*